Tuesday, 13 December 2011

Feedback - Swansea Libraries

I have really enjoyed the three day course and there was more information to cover than three days would really allow. It was useful to already have a basic knowledge of certain online tools and websites, including Twitter, YouTube and Facebook as there are so many others that I had previously not heard of or used but would be useful for creating resources for both Libraries staff and customers.

I think I have a better of idea of how to use our existing online presence to promote the Library Service more effectively, as well as develop other tools and resources. Some information that I learnt on the programme will also be useful to share with other staff within the service and I am looking forward to talking with others about it as well as developing our project further to become a useful resource for library staff.

The number of resources and use of Web 2.0 is increasing at great speed and I think it would be helpful to have some kind of support available. Maybe in 6 months and again in a year's time, I would like to have a chance to discuss our own use of Web 2.0 with someone experienced in the field, to find out whether we are using it in the most effective way or if there are better methods or tools to achieve our objectives, also to learn of new developments that we should consider when planning our future use of online resources for both customers and staff. It is great to know that we have a good starting point to develop our Service's online presence but I think it could easily become outdated if not assessed regularly. I would also like to learn more about collecting and interpreting data relating to customers' use and interaction with our Facebook page, Twitter account and blog.

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